In my over 30 years as a Recruiter, I’ve conducted many interviews over the phone and via video. While virtual interviews have made it easier and more efficient to connect with candidates, they also come with their own unique set of challenges. Whether you’re a seasoned professional or just starting out, knowing how to present yourself effectively through a screen or over the phone can make or break your chances of landing the job.
In this article, I’m sharing the top tips I give every candidate to help them prepare for and ace their phone and video interviews. These insights are drawn from real-world experience and are designed to help you stand out from the crowd.
Phone Interview Tips
- Treat It Like a Real Interview
Many candidates underestimate the importance of a phone interview. Don’t make that mistake. This is often the first step in the hiring process, and your chance to make a strong first impression. Dress up if it helps you get into a professional mindset, and find a quiet, distraction-free space to take the call. Under no circumstances should you be eating, smoking or chewing gum during your time on the phone. Yes, I have had a candidate crunch on potato chips during their interview!
- Check Your Connection and Environment
Before the call, make sure your phone is fully charged, your signal is strong, and you won’t be interrupted. If possible, use headphones with a built-in microphone to reduce background noise and ensure clear audio.
- Have Your Materials Ready
Keep a printed or digital copy of your resume in front of you. Have the job description open and be ready to refer to it. A notepad for jotting down key points or questions is also a good idea.
- Be a Good Listener
Without visual cues, it’s crucial to focus on tone and pacing. Let the interviewer finish their questions before responding and avoid interrupting. Speak clearly and take a breath before answering each question. Be thorough with your answers but avoid rambling off topic.
- Project Energy and Enthusiasm
Since the interviewer can’t see you, your voice needs to carry your enthusiasm. Smile while you speak. It may sound odd, but it really does come through in your tone and helps you sound more engaging and confident.
- Ask Thoughtful Questions
Phone interviews are not just for the company to assess you, but they are also an opportunity for you to learn more about the role. Have a question or two ready to go. Ask about team dynamics, the company’s growth plans, or recent projects. This shows you are serious and have done your homework.
Video Interview Tips
- Test Your Tech
Before the interview, check your internet connection, webcam, and microphone. Familiarize yourself with the video conferencing platform being used (Zoom, Microsoft Teams, Google Meet, etc.) and download any necessary updates. Do a test run with a friend or family member.
- Set the Scene
Choose a quiet, well-lit location with a neutral background. Make sure that your background is tidy and professional looking. Piles of dirty dishes and laundry are not what you want as your first visual impression of you. We had a candidate lose a great role because his bong was prominently displayed behind him.
- Dress Professionally
Dress as you would for an in-person interview. Research the company culture beforehand so you have a sense of what’s appropriate. Even if the company is casual, business casual is a safe choice. Solid colors tend to look better on camera than patterns or bright hues. If wearing a tie, opt for a solid color. Even if you believe only your top half will be visible, wear professional bottoms too, just in case you need to get up. We have all seen those embarrassing videos of professionals on video calls in their pajama bottoms or boxers when they stand up.
- Check Your Appearance
Whether you’re working from home or another remote setting, check your hair, makeup, and clothing before each interview. Ensure everything looks polished and professional.
- Master Your Lighting
Lighting can make a big difference in how you appear on screen. Make sure there is a stronger light in front of you than behind you. Position a desk lamp to one side of your face and use a window or another light source to illuminate the other side. Balanced front-facing light not only makes you clearer on screen but also helps virtual backgrounds function better.
- Turn Off Notifications
Close apps and silence notifications that could disrupt your call. Programs like instant messaging and email that “ding” can be distracting and are often audible to your interviewer. Take a moment to mute them all before your interview begins.
- Mind Your Headroom and Framing
Ensure the space between the top of your head and the video frame is just 2 to 3 finger-widths. This aligns your eyes with the upper third of the screen, which is more visually appealing and professional. Your camera should be at eye level to avoid unflattering angles.
- Position Yourself Properly
Sit up straight and center yourself in the frame. Look into the camera when speaking to simulate eye contact. Avoid looking at your own video feed.
- Body Language Still Matters
Smile, nod, and use natural hand gestures to convey enthusiasm and engagement. Keep your movements calm and deliberate. Try to be as natural as possible.
- Have a Back-up Plan
Technical glitches happen. If your internet drops or audio cuts out, stay calm. Have the interviewer’s contact information handy so you can quickly switch to a phone call or reconnect.
Bonus Tips for Both Formats
- Research the Company
Research the company’s mission, values, recent news, and the industry landscape. Tailor your responses to show how your background aligns with their goals. Study the company’s website to learn what you can about them.
- Practice Common Questions
Be ready to discuss your strengths, weaknesses, key accomplishments, and why you’re interested in the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers with clarity and impact.
- Follow Up
Always send a thank-you note or email within 24 hours. Reiterate your interest, briefly mention a highlight from the conversation, and express appreciation for their time.
- Be Yourself
Authenticity goes a long way. You don’t need to be perfect; you need to be prepared, professional, and personable. Let your personality shine through and aim to build rapport.
Final Thoughts
Phone and video interviews may lack the handshake and eye contact of in-person meetings, but they are powerful tools in the modern hiring process. With the right preparation and mindset, you can appear just as brightly through a screen or over the line.
As a recruiter, I want you to succeed. These interviews are an opportunity to demonstrate not only your qualifications but your communication skills, adaptability, and cultural fit. So, take a deep breath, be prepared, and go in with confidence. Good luck!
